At Almiftah Deen, we strive to provide the best online Quran education services to our valued customers. We understand that sometimes things don’t go as planned, and we want to ensure you have a smooth experience if you need to request a refund or return. Please review the following policy for details on how returns and refunds are processed.
1. Eligibility for Refunds and Returns
We offer refunds under certain conditions, as detailed below:
- Subscription-Based Services: If you are not satisfied with your course, you can request a refund within 7 days of the first class. After this period, no refunds will be issued.
- Service Quality Issues: If the service provided does not meet the quality standards advertised (such as technical issues or problems with content), you may request a refund or replacement service.
- Customer Discretion: If you decide to cancel your course, you may be eligible for a partial refund depending on the duration of your usage and the terms of your specific course package.
2. Refund Process
To initiate a return or refund request, please follow these steps:
- Contact Customer Support: Send an email to info@almiftahdeen.com with the subject line “Refund Request.” Include your order details (such as the course name, purchase date, and reason for the request).
- Review and Approval: Once we receive your request, our support team will review the case and respond within 3 business days.
- Refund Issuance: If your request is approved, the refund will be processed within 7-10 business days. Refunds will be issued through the original payment method.
3. Conditions for Refunds
- Timeframe: Refund requests must be made within 7 days of your first class or service access. After 7 days, refunds will not be issued, but we may offer you an alternative solution (such as rescheduling).
- Service Completion: Refunds will not be processed if the service has been fully completed or accessed beyond a certain point, as determined by the terms of the service or course package you purchased.
4. Fees and Costs
- No Restocking Fees: We do not charge any restocking fees or hidden charges for refunds.
- Transaction Fees: If a payment processor (e.g., PayPal, Stripe) charges transaction fees for refunding, those costs may be deducted from your refund amount.
5. How to Request a Refund
To initiate a return or refund request, follow these steps:
- Email Request: Email us at info@almiftahdeen.com with a detailed explanation of the issue and your request.
- Contact Information: Please include your full name, email address, order number, and any supporting information regarding your concern.
6. Exceptions and Non-Refundable Services
Refunds will not be issued in the following cases:
- Failure to Follow Service Guidelines: If the customer does not adhere to the guidelines set forth for the online Quran academy services, refunds will not be granted.
- Incompatible Devices or Connectivity Issues: Refunds will not be issued for issues related to a customer’s own device, internet connectivity, or software incompatibilities.
7. Customer Support
If you have any questions or concerns regarding your refund or return request, please contact our support team:
- Email: info@almiftahdeen.com
- Address: Lyari Behar Colony, Karachi, Pakistan
We are committed to resolving any issues fairly and promptly.